Do archived projects count against the project limits?
No. The project limit is only for active projects. You can archive a project at any time, and it will no longer count against your project total. However, you cannot create new comments or issues or search archived projects.
Is our data safe and secure?
Absolutely. We're incredibly serious about this. Our backup process has multiple layers of redundancy. We're Level 4 PCI compliant, and we have a regular schedule of third party security audits as well. We have the full details available in our security policy.
Can I export my data?
Of course. It's your data. You can do a complete export of your account at any time, even when you're on a trial, and we offer a robust API so that you have complete programatic access to your data as well.
Are there any cancellation fees or long-term commitments?
No. Sifter is month-to-month, and you can cancel, upgrade, or downgrade your plan at any time. When you cancel, we'll automatically close your account and permanently delete all of your content. We do not issue refunds or prorate partial months.
How does the free trial work?
All plans include a 14-day free trial for you to evaluate Sifter. During the trial, your file storage space is limited to 50mb, but other than that, you'll have a fully functional account.
What browsers are compatible with Sifter?
We officially support the current and previous major version of Safari, Chrome, Firefox, Opera, and Internet Explorer. While Sifter works well in IE8 and IE7, they are not officially supported.
What payment methods do you support?
We gladly accept Visa, MasterCard, American Express, and Discover when you're ready to upgrade to a paying account. We do not accept PayPal.